You have installed a touch screen on a customers laptop care

You have installed a touch screen on a customer’s laptop, carefully following the manufacturer’s instructions step-by-step. You have made and verified all the proper data ribbon and other connections and have installed the drivers, yet the touch screen still doesn’t seem to work. You have double-checked your work and it all seems correct, and you know that this touch screen is compatible with the customer’s computer. Given these circumstances, what is the likely problem?

A. The drivers are for a different device.

B. The data ribbon is bad.

C. You forgot to take the protective film off the touch screen.

D. You forgot to cycle the power on the touch screen.

Solution

C. You forgot to take the protective film off the touch screen. Recheck all of the steps, including the minor ones, before starting to investigate the possibility of a broken product.