You work for a small city IT department and you get a call f

You work for a small city IT department, and you get a call from a customer in City Hall saying she can’t log in to her computer. You’ve gotten several such calls in the past 30 minutes, and you explain that the domain controller is having a problem and is not accepting authentication credentials from end users. The customer states that she needs to get to a Word file on her hard drive to prepare for a meeting with the mayor. What do you tell her she can do to log in to her computer and access her documents?

A. You tell her the domain controller will be repaired soon and then she’ll be able to log in to her computer.

B. You give her the local administrator username and password used by IT to access computers for maintenance, as long as she promises not to reveal this information to anyone else.

C. You tell her to log in to the computer locally using the Guest account.

D. You tell her to log in to the computer locally using her own user account.

Solution

D. Each Windows computer, even if it is a member of an Active Directory domain, also has a local account that can be used to log in to the machine. The user should have a local account on the machine under her name that will let her log in and retrieve the required Word file.