Find the application summary for a recent Baldrige recipient

Find the application summary for a recent Baldrige recipient on the Baldrige website, and identify at least one role-model practice in each of the first six categories. Justify why you choose to consider them role-model practices.(http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_BNP.pdf)

For each numbered set of questions in Categories 16 of the Baldrige Criteria, determine whether each of the core values and concepts are reflected (a) strongly, (b) moderately, or (c) little to not at all. Summarize your results in a matrix (rows represent core values and columns represent the item questions).

Solution

Find the application summary for a recent Baldrige recipient on the Baldrige website, and identify at least one role-model practice in each of the first six categories. Justify why you choose to consider them role-model practices.(http://www.nist.gov/baldrige/publications/upload/2015_2016_Category_and_Item_Commentary_BNP.pdf)

For each numbered set of questions in Categories 16 of the Baldrige Criteria, determine whether each of the core values and concepts are reflected (a) strongly, (b) moderately, or (c) little to not at all. Summarize your results in a matrix (rows represent core values and columns represent the item questions).

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Answer :

Baldridge Quality Excellence awards is famous awards in US & global.This is specially applied to manufacturing companies.In given website article the criteria & specimen given for applying to Malcom Baldridge awards.In this awards there are six specific categories have been mentioned .If company wants to apply for this reputed award then company needs to thoroughly understood , study & implement these categories in their company.

Following are the categories

Before implementing these points organization profile is very important.In this organizations culture , mission , vision statements are defined. Because if we have to implement all above points then organization profile is foundation.

1 ) Leadership : Leadership is the prime aspects in leading organization to at excellence level. Leaders are those who set objectives , goals , targets , get the work completed from their subordinates.Innovate new products.

Here we can take the example of Toyota Motors in automobile sector.Toyota is the leader in automobile , their quality considerations , cost aspects , product variety are upto the mark.Thats why they are excellent.

2)Strategy :

Strategy which drives the organizations .All the planning , controls are derived from strategy.while formulating the strategy company needs to think for 360 degree. That means : Customer , Regulations , Organizations , Price & Cost etc.

Here we can take the example of Coca cola .Coca cola is formulated their strategy as per the customer requirement , global operations , quality , supply chain & logistics etc.

3) Customers :

Customers are the central & strategic part of organizations.Its the prime responsibility of each company to understand the customer value & requirement.

4) Measurement, Analysis, and Improvement of Organizational Performance :

As companies are doing a business in global environment, so every moment in the business situation is changing.So measurement of present of scenario , analysis of the situation & improvement in the system is important.

The recent example of Nestles Product Maggie , the lead % found more , the product is banned in India .On that ground immediately Nestle measured activity , analysed & brought the improved version of Maggie.

5) Workforce :

Workforce needs to be vary as per the work requirement.So many IT companies many employee on bench for upcoming projects.At the same time this work force should be well aware about the organizations culture , environment etc.

6) Operations :

Now the scope of operations is not remained only with domestic view , situations has been changed .Now every where theirs is the scope of global operations .This points focus on productivity , quality , maintenance , logistics & supply chain.

Matrix :

                                            Questions

Core values

Leadership

Describe how senior leaders’ personal actions guide and sustain your organization.

Describe how senior leaders create an environment for customer engagement, innovation, and high performance. Describe how senior leaders communicate with your workforce and key customers.

strongly

Strategy

Describe how your organization establishes a strategy to address its strategic challenges and leverage its strategic advantages and strategic opportunities.

Describe how your organization makes key work system decisions. Summarize your organization’s key work systems and its key strategic objectives and their related goals.

strongly

Customer

Describe how you listen to your customers and gain information on their satisfaction, dissatisfaction, and engagement

strongly

Measurement

Describe how you measure, analyze, review, and improve organizational performance by using data and information at all levels and in all parts of your organization.

Describe how your organization uses comparative and customer data to support decision making.

strongly

Workforce

Describe how you manage workforce capability and capacity to accomplish your organization’s work.

Describe how you maintain a supportive and secure work climate.

strongly

Operations

Describe how you design, manage, and improve your key work processes to deliver products that achieve customer value and organizational success and sustainability.

Summarize your organization’s key work processes

strongly