Every organization has a culture The RitzCarlton uses storyt

Every organization has a culture. The Ritz-Carlton uses storytelling to help support their culture. The \"lineups\" is the story of the day and is told by an employee who tells of a \"wow\" moment. It is where an employee in their group was seen going above and beyond the call of duty. Tell of a wow moment that either you or a co-worker had that added or supported to the culture of the company and why.

Solution

I also work on the hotel industry but on a management position, we have a culture called unexpected displays of affection, we motivate our employees to always go the extra mile to make our customers comfortable on the hotel.

There has been many stories but the latest one really made me feel happy about our culture and our people.

One of our housemaids always tries her best to made our guest make them happy and wanted to comeback but there was this couple who really enjoyed visiting our city and they had to leave but they wanted to buy some souvenirs saddly the time wasnt enough. Our housemaid knew about this situation and she got the address of the people and bought from her own money some souvenirs and send them to their house.

The guest were so happy they wrotte a letter to the general manager of the hotel telling him what happened,, every one at corporate office heared the story and we were so happy that of course we reinbursed the money to our employee and she got a well deserve raise.