You are preparing to install a new DVD drive in a customers

You are preparing to install a new DVD drive in a customer’s laptop. What should you do to prepare for this task? (Choose two.)

A. Power down the laptop.

B. Remove the laptop’s battery.

C. Remove the motherboard.

D. Place the laptop in an antistatic bag.

Solution

A and B. Before working on any computer, always power down the machine. Before opening any laptop to perform maintenance, always remove the battery to prevent any electrical surges or other damage to the machine.