SIX SIGMA Bill Smith Motorola 1980s as a start Mr Smith answ

(SIX SIGMA) Bill Smith, Motorola, 1980’s; as a start.   

Mr. Smith answer the following questions:

           A.) Who was Mr. Smith?

           B.) What was his goal?

           C.) Why did he see the need to do what he did?

           D.) Was he successful?

           E.) Why do you think he is ignored in most texts for his innovation?

                 (Speculate)?

Solution

A) Bill Smith is the \"Father of Six Sigma\". Born in Brooklyn, New York, graduated from the U.S. Naval Academy in 1952 and studied at the University of Minnesota School of Management (now known as the Carlson School of Management). In 1987, after working for nearly 35 years in engineering and quality assurance, he joined Motorola, serving as vice president and senior quality assurance manager for the Land Mobile Products Sector.

B) zero defects in everything we do.

C) The need was quality improvement

D) YES