Review Southwest Airlines plan for customer service in Figur

Review Southwest Airline’s plan for customer service in Figure 8.4. Create a chart to link a specific commitment to an economic, legal, ethical, or philanthropic responsibility that the airline has to its customers.

Solution

To meet the expectations of customers every time they fly, it is important to nvest in business and always strive to provide customers with an exceptional level of service.

Below mentioned are the set of commitment towards customers:

Although the airline industry is a complex and changing industry, the responsibility to employees is to:

Making positive contribution to the many communities we serve around the world by:

Code of Ethics:

Airlines can increase sales by increasing CSR investments— assuming increases in CSR investments leads to higher CSP—as long as the perception of programs transform from socially responsible, philanthropic actions to programs promoting corporate shared value (CSV).The four components of CSR programs in this study were economic, legal, ethical, and philanthropic responsibilities.