Which of the following is most likely to bring out youattitu

Which of the following is most likely to bring out you-attitude at a sentence level? (a) using \"you\" in negative situations(b) Using passive verbs to avoid assigning blame (c) talking about your emotions and fellings (d) talking about yourself, not about your audience (e) referring to the customer\'s request or order generically.

Solution

It must be B.

you-attitue is an instrument in writing which normally writers use to look at things from a different perspective or point of view. While doing so most important considerations are not to talk about feeling,emotions etc, not to refer to negative situations, and not talk about oneself.