Assume you are the Admissions Director for a 200bed acutecar

Assume you are the Admissions Director for a 200-bed acute-care hospital. Describe 3 metrics that you would use to track daily operations of your department.

Solution

3 type of matrics are as followed -

1) Balanced Scorecard - Balanced scorecard measures organizations\'s performance on 4 criteria i.e. business value, employee value, customer value and leanring value. At also encourages behavioural change of managers to help achive orgnization\'s corporate strategy.

2) Six Sigma -  It focuses on any critical to quality factor. Six Sigma has a much more finely tuned statistical methodology than that of the balanced scorecard. The goal of Six Sigma is to reduce variations in a given process, thereby reducing process defects.

3) Enterprise Data warehouse - It is also a very popular tool among hospital now a day. It is a customized version where you can select your own set of performance indicators and then analyze it accordingly.