3 What would be the difference between CRM practiced by a re

CRM by retail bank

CRM by industrial goods manufacturer

Deliver an Actionable Customer View:

Establish a Needs-Based Customer Growth Strategy:

Enforce Intelligent Consent Protocols to regain and retain trust is by putting the customer\'s well-being at the center of your business throughout the acquisition, needs and origination process.

Increase customer satisfaction, reduce your costs and improve your company\'s performance in the marketplace

• A complete repository of all interactions with customers - activities, offers, opportunities, accounts, leads
• A single source of truth for all ongoing communications
• A mechanism to take action by enforcing consent and authentication for any business process

• Capture how your customers define quality, and design corresponding service strategy.
• Managing and scheduling follow-up sales calls.
• Track customer contact in system so all sources and types of contact are included and viewable by system users.
• Online billing and pricing services.
• User-friendly mechanisms to register customer complaints.
• Self-service tools.
• Product use/information/technical assistance 24/7.
• Recognize and address potential problems quickly.
• Identify and addressing service deficiencies.
• Track customer interests and personalize product offerings.
• Collaborative customization or real-time customization.
• Managing and scheduling maintenance, repair, and on-going support.
• Integrate cross-functional systems.