You get a call from a small business customer who says that

You get a call from a small business customer who says that he can’t access the file server in his office this morning. You go to his office, and you can’t ping the server. What could be the problem? (Choose two.)

A. The server is down.

B. The server is missing.

C. The server’s NIC is issuing routine broadcasts.

D. The Internet is down.

Solution

Answer:

A. The server is down.

D. The Internet is down.

Since no ping, first we check if internet is down .If internet is up then we ping the server, if no response then server down.To check if server is missing, we will investigate physically and not through ping.Routine broadcast will not cause any issue with ping ICMP packets.